Yemen Monitor/Newsroom:
The management of Yemenia Airways in Sana’a issued a statement on Sunday, expressing deep regret over what it described as “illegal practices” by some of the company’s offices, both domestically and abroad, in refusing to deal with tickets issued by Yemenia offices in the Houthi-controlled capital.
The statement, published on the company’s Facebook page, emphasized that these practices, affecting passengers holding official tickets, have no legal or regulatory basis. It stressed that a “travel ticket is a binding contractual document between the passenger and the company, and no entity or office affiliated with the company has the right to reject or cancel it under any pretext.”
The company’s Sana’a management added that those engaging in such actions—whether for administrative reasons or political motives—bear legal responsibility, as such violations contradict international civil aviation regulations and expose perpetrators to accountability.
It urged all passengers who have faced similar situations to file official complaints with the relevant authorities and document the incidents, considering what happened to affect the company’s credibility and harm its reputation as a national institution that should serve all Yemenis without exception.
Regarding sales for the Sana’a – Amman – Sana’a route, the company’s Sana’a management denied any monopolization or restriction of these flights to the capital’s offices. It affirmed that bookings were open to all company offices and authorized agents inside and outside Yemen, which is supported by financial transfers exceeding $2.5 million deposited into the company’s accounts in Aden for ticket sales on this route during the first quarter of 2025.
The statement clarified that the full operational costs of the flights, including fuel fees, ground services at Queen Alia Airport, and transit costs through Saudi and Jordanian airspace, are paid by the company’s general administration in Sana’a.
The “Yemenia” management in Sana’a concluded its statement by condemning what it called “irresponsible actions of a political nature” by some company employees in other areas. It noted that these actions would not deter the management from continuing to provide services to all Yemenis without discrimination, as dictated by national and humanitarian responsibility.
The management of Yemenia, from its main headquarters and board chairman in Aden, had not commented on this statement at the time of its drafting and publication.
